SHIPPING & DELIVERY

We process and dispatch the orders within 3-5 business days. Standard courier rates based on the package weight and distance are applicable. You can see the delivery charges for your shipment on the checkout page. 

For International orders, please read our International Shipment Policy. Contact us at 

+91-9810058219, +91-9871710972 for assistance.

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RETURNS AND REFUND

We take utmost care in packing each and every one of our orders. However, if you receive an incorrect or damaged product, please mail us at rughwanithreadhouse1@gmail.com with images of the incorrect/damaged product.

Step 1: Please self ship the damaged products back to our office address:

2703, 1st Floor, Sadar Thana Road, Sadar Bazaar,, Delhi - 110006, Delhi, India

Mobile: +91-9810058219, +91-9871710972

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Step 2: Once we receive your return order and quality check is done, we will initiate a refund. The amount will be credited to your bank account within 8-10 working days. 

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CUSTOMER SUPPORT

We are 100% committed to quality and customer satisfaction. In case you have any concerns regarding the package received, please mail to us at rughwanithreadhouse1@gmail.com and we would be happy to resolve.

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CUSTOMISATION OPTIONS

Customized cords can be made on orders above the length of 1000 meters. Customizations are available in solid colors, multi-colors, cotton, zari threads, and nylon threads, and in all patterns.

 

PRIVACY POLICY

To read our privacy policy, click here.​

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TERMS & CONDITIONS

To read our privacy policy, click here.​